Frequently asked questions
Pets are allowed in all our accommodation, as long as you follow these precautions:
• All animals must comply with veterinary health regulations, as proven by the vaccination booklet;
• All animals must be kept in such a way as not to cause a nuisance or damage to other guests or things in the village;
• Animals of large size or of breeds considered dangerous are allowed only if agreed in advance with management;
• The owner bears full responsibility if the animal causes injury to other people or damage to property;
• Dogs must always be kept on a lead and may not enter the pool area, sports areas, playgrounds or restaurants;
• Booking with pets includes a mandatory final cleaning cost of € 10.00 per day for all accommodations except pitches.
If you'll be travelling with your pet, let us know at the time of booking and please bring your documents and vaccination certificates with you.
To check-in online before your arrival, follow the wizard at this link: enter the booking number, which you'll find in the confirmation email, and then enter your arrival and departure dates.
Fill in your details and then the details of the people who will be travelling with you. On completion of the check-in process, you will receive a confirmation email.
Check-out for all accommodation by 10:00am and by 12:00pm for pitches.
Late check-out is possible subject to availability. For more information, contact the reception.
Entry into the camping is allowed from 09:00 am on the day of arrival, while check-in with key handover takes place from 3 pm onwards.
Firenze Certosa camping is just around the corner from the Firenze Impruneta motorway exit and the Firenze–Siena expressway.
Find the best route from where you are by clicking here.
About a 10-minute walk from the campsite, you’ll find the Firenze Bottai stop where bus 131 stops.
If you’re coming from the city centre, you’ll find the stop near Santa Maria Novella station, in Piazza della Stazione.
For the deposit you can choose between:
• Credit Card (Visa, Mastercard, Visa Electron)
• PayPal
• Bank transfer
For the balance you can choose between:
• Credit Card (Visa, Mastercard, Visa Electron)
• Bank transfer
At the time of booking a credit card will be required as a guarantee and the balance of the reservation must be paid upon arrival at the property.
If the Non-Refundable Tariff is selected payment of the full amount must be made at the time of booking.
In both cases, tourist tax must be paid upon arrival.
If you decide to cancel your booking, you will be charged the following penalties:
• Standard mode: no penalty will be charged to the Customer if they communicate their desire to withdraw up to 24 hours before 00:00 on the first day indicated in the booking. If the Client withdraws from the contract after this deadline, the Client will be charged a penalty equal to the cost indicated for the first night's stay at the Property and the reservation shall be considered definitively cancelled.
• Non-refundable mode: if the Customer withdraws from the contract at any time, they will be charged a penalty equal to 100% of the Price.
The reservation must be cancelled in writing by sending an email to our booking office using the form.
We've got the best solutions for your group holiday. Send us an email or fill out the form.
When requesting your booking in the appropriate field, you can express a preferred position for your mobile holiday home, or ask to stay near other family groups.
We remind you that we cannot guarantee a specific location but we will do our best to satisfy all requests.
Extra cleaning is possible on request during your stay, at a cost of 25.00€
You'll be provided with a set of linen for each bed and a set of towels per person, consisting of a small face towel and a shower towel.
Bed linen and towels are included in the total price and will be changed weekly on request for stays longer than 7 nights.
Should you require additional sets, they can be hired at our reception.
Please tell us the exact number of adults and children in your group, so that our staff can prepare the linen before your arrival.
If necessary, you can hire extra bedlinen from Reception:
• Additional towel set, apart from the first supply (€ 3.00)
The costs of extra linen sets are as follows:
• Linen set additional to the first supply (€ 5.00)
The sockets in all types of accommodation are of the Schuko type. The voltage of the mobile home is 220 V.
Air conditioning is located in the living room of your mobile home and serves all the rooms of the accommodation. Use of air conditioning is free of charge.
Final cleaning is included for customers who book directly on our website. The accommodation must be left clean, tidy and without rubbish bags.
Parking is free inside the camping and in the spaces near the mobile homes (if you have a parking pass).
Yes, electricity and gas consumption are included in the price.
We accept campers and caravans up to maximum length of 9 metres, depending on the availability of large pitches.
For campers over 8 meters, the campsite applies a supplement per night based on seasonality.
With the aim of guaranteeing everyone a peaceful and respectful coexistence within the village, we ask you to take a few minutes to read our rules, which are posted at the entrance to the village and available on various digital channels (website, web app, email, online check-in).
On arrival• All guests - including children - are required to present ID upon arrival, for checking and registration purposes. This is a legal requirement.
• Guests must check the registration document for accuracy, report any discrepancies to Management, and report any changes to their party such as the arrival or early departure of members of their group.
• On arrival, each guest will be given an identifcation wristband, which must be worn for the duration of their stay, shown at the request of the security sta and returned on departure.
• The tourist tax must be paid on arrival in cash or by electronic support.
• The accommodation will be available on the day of arrival from 3.00 pm onwards.
• Late arrival of a maximum of 24 hours is permitted, after which the reservation will be cancelled.
• The management reserves the right of admission, retention and removal.
• On the day of departure, pitches must be vacated by 12 noon, accommodation must be vacated by 10 a.m. on the day of departure.
• Guests who leave early will still be charged for all the days of their booking.
• On departure, you must hand your keys, car passes and wristbands to Reception, and settle any extra payments.
• Minors are only permitted to enter if accompanied by an adult who is legally responsible for them and guarantor to the management and other guests.
Visitors• Management may at its discretion allow the entry of day visitors and guests, if compatible with the running of the Village.
• Visitors are required to show ID, pay the fee indicated in the “camping price list”.
• A wristband will be provided that must be worn for the duration of the stay in the Village.
• Entry is only permitted on foot before 7 pm, and guests must leave the Village by 10 pm.
The entry of cars and motorcycles is allowed after registration of the license plate of the vehicle. The car pass delivered on arrival must be displayed on the vehicle in a visible way for the duration of the stay in the Village. Parking of vehicles is permitted in the spaces indicated by Management. The safety regulations require a maximum speed of 10 km/h (walking pace). Visitors are kindly asked to use their cars only to enter and exit the Village.
Pets• Pets are permitted.
• Dogs must be kept on a lead. Owners are responsible for any damage caused by their pets.
• Pets are strictly forbidden from entering swimming pools (except in the area dedicated to them), restaurant, sports areas and playgrounds.
• Pitches can only be occupied by a single means of accommodation (Car+Caravan, Car+Tent, Campervan), unless Management has given you permission to put up a small tent. Pitches may not be changed without authorisation from Management.
• Visitors are only allowed to connect to the electrical charging stations for lighting, and to power appliances inside caravans, motor homes and/or tents.
• The electricity supply is 220 volts 50hz. The sockets are rated for a power consumption of approximately 1300 W/220 W for all pitches. Any attempt to connect more powerful appliances such as cookers, air conditioners or vehicles will shut down the power supply.
• The pitch must be kept perfectly clean and tidy.
• The accommodation units are available from 3.00 p.m. and must be vacated by 10 a.m. on the day of departure.
• Guests are not permitted to remain in the Village after Check-out time, except in special circumstances or seasonal periods.
• No tents, tarpaulins, fences or other structures may be erected between the units.
• All units are provided with sheets. Linen is changed for stays of more than 7 nights or upon request by contacting Reception and paying an extra charge.
• For the sake of the environment, please use the air conditioning only when you are present in the units, with doors and windows closed.
• On departure, the unit must be left clean and tidy, free of rubbish and with clean kitchenware. Otherwise, a cleaning fee will be charged together with the cost of replacing any broken or missing items.
• Any behaviour, activities, games or equipment that may cause a disturbance to other guests must be avoided. Respect for all guests is mandatory even in the afternoon break from 1 pm to 3 pm.
• Silence must be observed from 11 pm to 7:30 am. During the quiet hours, guests may not drive their vehicles or enter or leave the Village by car.
• Guests are required to respect the plants and landscaped areas, hygiene and cleanliness of the Village.
• The campsite sta and all guests are obliged to separate waste. Please use the special coloured bins with care and precision.
• The use of unsupervised naked flames (candles, citronella, charcoal, torches etc.) is prohibited.
• Gas or electric barbecues are permitted, provided they are positioned at least 1.5 metres away.
• Whilst guaranteeing the continuous surveillance of the Village, Management accepts no responsibility for the loss of valuables and/or personal items from the accommodation, vehicles or any other location inside or outside the premises.The car parks are not guarded, please do not leave valuables in the vehicles, the management is not responsible for any theft or damage. Guests are obliged to take care of their belongings. Management cannot be held responsible for any theft or damage.
• Subject to its public liability cover, Management is not liable for damage caused by other guests, vandalism, atmospheric events, natural disasters, falling trees, branches or pine cones, !re, insects, epidemics or disease.
• Due to the nature of the Village and its setting, there is natural unevenness in the terrain. Management declines all responsibility for any incident resulting from these circumstances.
• Management may require anyone who does not respect these Regulations to leave the Village.
• Any complaints and grievances must be promptly reported to Reception.
1) Call the SINGLE EMERGENCY NUMBER 112 to contact the ambulance, police, fire brigade or other authorities.
2) Immediately afterwards, NOTIFY RECEPTION on 055 029 9146, that you have called the emergency services. We need to be informed as soon as possible to coordinate the emergency response!
You can contact Reception for:
• Check-in and check-out
• Purchase of public transport tickets (when our InfoPoint is closed)
• Sheets and towels rental
The reception is open 24 hours a day
Check-out for all accommodation by 10:00am and by 12:00pm for pitches.
The water park is open during the summer season, from April until October, depending on the weather and temperatures.
Pools are for the exclusive use of guests.
Open in the morning and afternoon.
Explore Florence freely with our shuttle service, running from the campsite to Porta Romana, right at the gateway to the historic centre.
Ask at reception for more info.
The campsite has quiet hours between 23:00AM and 07:30AM. During these times it is not possible to drive around the campsite.
If you arrive by car during the quiet hours, you will need to leave the car in the internal parking area, located in front of the reception, and go to your accommodation on foot.
To check out, you must report to reception by 10 a.m. for accommodation and by 12 p.m. for pitches and click on the "Checkout" button on the totem, then wait to be called. Once at the counter, you will have to hand in the keys to your accommodation, along with the car pass.
Wi-fi is available from hotspots in the restaurant, near Reception, at the Infopoint and around the swimming pools.
The city tax is € 3,50 per person, per night, up to 7 nights to be paid upon your arrival.
Who are exempt from payment?
• Guests under 12 years
• Persons who assist patients in public or private hospitals;
• Patients doing hospital care;
• The students of the University of Florence;
• Law enforcement;
• The handicapped with certificate;
• Employees of hotels and accommodation facilities.
Our security staff will always be present at the entrance to check your identity and allow you into the camping.
Security officers also patrol the camping at night to ensure safety and prevent any disturbances.
All pools are supervised by lifeguards during public opening hours. However, we recommend that you always keep an eye on your children.
Parking for 1 vehicle per accommodation is free within the camping, in the designated spaces near the mobile homes or in the designated parking spaces, if provided with a pass.
You can make a complaint through our website by clicking here.
We will reply to you as soon as possible.
Items found inside the accommodation and in the camping will be taken to the Lost and found office at the Reception.
Please contact our customer care to report a lost item at the email address [email protected].
If the item is found, you will be contacted and the item will be sent to the address indicated. The cost of dispatch will be paid by the addressee.